🔄 RETURN & REFUND POLICY

GutFeastKenya | The Gut Feeling!

Because our products are food items, we have a limited return policy to ensure safety and hygiene.

1. Returns

For safety and health reasons:

❌ We do NOT accept returns on:

• Opened products
  
  
• Used products
  
  
• Products returned due to change of mind
  
  
• Products improperly stored after delivery
  
  

2. Damaged or Incorrect Orders

If there is any issue with your order, we encourage you to reach out to us — we are always happy to assist.

If Something Isn’t Right

If you experience any of the following:

• You received the wrong product
• The product arrived damaged or leaking
• The seal was broken upon delivery
• There is a quality concern upon arrival

Please contact us within 24 hours of delivery.

We may request:

• Your order number
• A brief description of the issue
• Clear photos to help us assess the situation

Once reviewed, we will work with you to provide a fair solution, which may include:

• A replacement product

Our Commitment

We carefully prepare, package, and dispatch all orders to ensure they arrive in excellent condition. If something falls short of expectations, we want to hear from you so we can make it right.

You can reach us at:

+254 762 099949

We aim to respond within 24 hours.

3. Refund Eligibility

In line with Section 2 above, we may offer a replacement if:

• Your order arrives damaged
  
  
• You receive the wrong product
  
  
• There is a confirmed quality issue upon delivery
  
  

Please reach out to us within 24 hours so we can assess the situation and work toward a fair resolution.

4. Order Cancellations

• Orders can only be cancelled before dispatch.
  
  
• Once shipped, orders cannot be cancelled due to the nature of our products.
  
  

5. Quality Guarantee

At GutFeastKenya, we are committed to:

✔ 100% Natural fermented
✔ Fresh Ingredients
✔ Safe Packaging
✔ Customer Satisfaction

If you have any concerns, please contact us — we are happy to help.